Returns & Exchanges

At The Panel Company, we want you to be completely satisfied with your home renovation project. If your wall panels or flooring aren't quite right, we offer a straightforward 30-day return policy for all unused and unopened items in their original packaging.

Return Process

• 1.
  Initiate Your Return

  Contact our customer support team with your order number and details of the panels you wish to return to receive a Return Merchandise Authorization (RMA) number.

• 2.
  Secure Packaging

  Carefully repackage your items in their original boxes, ensuring all protective materials are included to prevent damage during transit back to our warehouse.

• 3.
  Arrange Shipping

  Affix the return label to your package and drop it off at a local courier point, or schedule a collection for larger palletized orders through our approved logistics partners.

• 4.
  Quality Check & Refund

  Once our warehouse team inspects the returned panels to ensure they are in resalable condition, we will process your refund to the original payment method within 5-7 business days.